Interactive Intelligence, Inc.

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Patent	Title	Status	Expires	Confidence
US 10,516,716	System and Method for Recording and Monitoring Communications Using a Media Server now held by Genesys Cloud Services, Inc. In force Term ends Apr 6, 2027 · High confidence	In force	Term ends Apr 6, 2027	High confidence
US 9,432,388	System and Method for Recording and Monitoring Communications Using a Media Server now held by Genesys Cloud Services, Inc. In force Term ends Jul 16, 2027 · High confidence	In force	Term ends Jul 16, 2027	High confidence
US 8,046,254	System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes now held by Genesys Cloud Services, Inc. In force Term ends Jan 14, 2028 · High confidence	In force	Term ends Jan 14, 2028	High confidence
US 7,856,095	System and Method for Providing a Baseline for Quality Metrics in a Contact Center now held by Genesys Cloud Services, Inc. In force Term ends Apr 29, 2029 · High confidence	In force	Term ends Apr 29, 2029	High confidence
US 8,503,663	System and Method for Agent Queue Activation in a Contact Center now held by Genesys Cloud Services, Inc. In force Term ends Sep 27, 2029 · High confidence	In force	Term ends Sep 27, 2029	High confidence
US 8,964,952	System and Method for Self-Configuring Sip-Capable Device now held by Genesys Cloud Services, Inc. In force Term ends Sep 3, 2030 · High confidence	In force	Term ends Sep 3, 2030	High confidence
US 8,427,981	System and Method for Recording and Monitoring Communications Using a Media Server now held by Genesys Cloud Services, Inc. In force Term ends Feb 9, 2031 · High confidence	In force	Term ends Feb 9, 2031	High confidence
US 8,199,891	System and Method for Remote Screen Monitoring now held by Genesys Cloud Services, Inc. In force Term ends Mar 18, 2031 · High confidence	In force	Term ends Mar 18, 2031	High confidence
US 10,552,457	System and Method for Fingerprinting Datasets now held by Genesys Cloud Services, Inc. In force Term ends May 1, 2032 · High confidence	In force	Term ends May 1, 2032	High confidence
US 10,360,898	Method and System for Predicting Speech Recognition Performance Using Accuracy Scores now held by Genesys Cloud Services, Inc. In force Term ends Aug 30, 2032 · High confidence	In force	Term ends Aug 30, 2032	High confidence

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