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Customer Journey Management

US 10,404,860 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Feb 26, 2026 (JPMorgan Chase Bank, N.A.).

Term ends Sep 29, 2035 · High confidence

Held by Nice Ltd.
Filed Mar 14, 2019 as application 16/353,288 · Granted Sep 3, 2019
Base term, 20 years from filing
Today
20 years from filing
2015 2035
Clock starts
Sep 29, 2015
Term ends
Sep 29, 2035
Granted
Sep 3, 2019
base term fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
No effect
Terminal disclaimer
Resolved from the filed document, referencing US 10,142,475, US 10,270,912, US 9,674,362, US 9,986,094, to Sep 29, 2035. The term already ends on or before that date, so the cap shortened nothing.
1 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
10
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. A terminal disclaimer is resolved from the filed document, and it ends no earlier than this term, so it shortens nothing. 1 of 3 maintenance fees is paid so far. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Sep 29, 2015, when application 14/868,790, the earliest non-provisional in its chain, was filed (this one was filed Mar 14, 2019)Sep 29, 2035High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capDisclaimer resolved from the filed document (refs US 10,142,475, US 10,270,912, US 9,674,362, US 9,986,094)resolves to Sep 29, 2035, no earlier than this term, so no changeHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events1 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderSep 29, 2035High confidence

This family

US 9,674,362In force
Sep 2035
Sep 2035
US 9,986,094In force
Sep 2035
Sep 2035
US 10,142,475In force
Sep 2035
Sep 2035
US 10,270,912In force
Sep 2035
Sep 2035
US 10,404,860this patent
Sep 2035
Sep 2035
US 10,567,585In force
Sep 2035
Sep 2035
US 10,715,667In force
Sep 2035
Sep 2035
US 11,019,210In force
Sep 2035
Sep 2035
8 of 10 applications in this family shown, earliest filings first. The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Jun 26, 2019
Reel 49590, frame 990
Piaggio, Natalia Beatriz; Newnham, Leonard MichaelNice-Systems Ltd.Assignment of Assignor's Interest
Jun 26, 2019
Reel 49591, frame 325
Nice-Systems Ltd.Nice Ltd.Change of Name
Feb 26, 2026
Reel 74986, frame 208
Nice Ltd.; Nice Systems Inc.; Nice Systems Technologies Inc.; Incontact, Inc.JPMorgan Chase Bank, N.A., as Administrative AgentSecurity Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

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