The Patent Finder
US

Systems and Methods for Managing Service Level Agreements of Support Tickets Using a Chat Session

US 10,897,410 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Oct 5, 2021 (Bank of America, N.A.).

Term ends Jul 31, 2034 · High confidence

Filed Sep 14, 2018 as application 16/131,954 · Granted Jan 19, 2021
Base term, 20 years from filing
Today
20 years from filing
2014 2034
Clock starts
Jul 31, 2014
Term ends
Jul 31, 2034
Granted
Jan 19, 2021
base term fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
No effect
Terminal disclaimer
Resolved from the filed document, referencing US 10,079,736, to Jul 31, 2034. The term already ends on or before that date, so the cap shortened nothing.
1 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
6
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. A terminal disclaimer is resolved from the filed document, and it ends no earlier than this term, so it shortens nothing. 1 of 3 maintenance fees is paid so far. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Jul 31, 2014, when application 14/448,629, the earliest non-provisional in its chain, was filed (this one was filed Sep 14, 2018)Jul 31, 2034High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capDisclaimer resolved from the filed document (refs US 10,079,736)resolves to Jul 31, 2034, no earlier than this term, so no changeHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events1 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderJul 31, 2034High confidence

This family

US 10,079,736In force
Nov 2034
Nov 2034
US 10,897,410this patent
Jul 2034
Jul 2034
US 11,362,913In force
Jul 2034
Jul 2034
US 11,743,149In force
Jul 2034
Jul 2034
US 12,199,842In force
no later than Jul 2034
no later than Jul 2034
US 12,786,080In force
Jul 2034
Jul 2034
The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Mar 11, 2020
Reel 52081, frame 973
Bellini, Arnold, III; Brotherton, Linda; Fulton, Craig M.Connectwise Inc.Assignment of Assignor's Interest
Mar 11, 2020
Reel 52084, frame 583
Connectwise IT, Inc.Connectwise.com, Inc.Assignment of Assignor's Interest
Mar 11, 2020
Reel 52085, frame 381
Connectwise.com, Inc.; Connectwise, Inc.Connectwise, Inc.Merger and Change of Name
Mar 11, 2020
Reel 52146, frame 463
Connectwise, Inc.Connectwise IT, Inc.Change of Name
Mar 11, 2020
Reel 52292, frame 147
Connectwise, Inc.Connectwise, LLCCertificate of Conversion
Oct 5, 2021
Reel 57771, frame 4
Connectwise, LLC; Dippell & Associates, Inc.Bank Of America, N.a.Security Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

The Patent Finder CompaniesExpirationsCalculatorWatchlistPricing MethodologyCorrectionsLegalPrivacysupport@thepatentfinder.com Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) Part of 137 Finder · © 2026 137 Finder LLC · Sources cited