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System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes

US 8,359,222 Term ended
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Feb 3, 2025 (Goldman Sachs Bank USA, as Successor Agent).

Term ended May 17, 2022 · High confidence

USPTO later recorded it as expired for non-payment on Feb 24, 2025.

Filed Sep 26, 2011 as application 13/245,463 · Granted Jan 22, 2013
Base term, 20 years from filing
Today
20 years from filing
Term ended May 17, 2022
2002 2026
Clock starts
May 17, 2002
Term ended
May 17, 2022
Granted
Jan 22, 2013
base term after the term ends fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
None
Terminal disclaimer
No disclaimer on this record.
2 of 2
Maintenance fees paid
Two maintenance fees can end this term early, the ones due 3.5 and 7.5 years from grant; the third one's grace period runs past the term end. This counts the ones the record shows paid.
8
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts May 17, 2002, when application 10/146,894, the earliest non-provisional in its chain, was filed (this one was filed Sep 26, 2011)May 17, 2022High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events2 of 2 maintenance fees paidterm endedHigh confidence
USPTO status recordRecorded as expired for non-payment on Feb 24, 2025, after the term endedno changeHigh confidence
Computed term endThe steps above, in orderMay 17, 2022High confidence

This family

Application 60/291,325Provisional application
no patent term
no patent term
US 7,103,562Term ended
Jul 2022
Jul 2022
US 8,046,254In force
Jan 2028
Jan 2028
US 8,687,795Term ended
Jun 2022
Jun 2022
Application 13/244,075Abandoned
not computed
not computed
US 8,359,222this patent
May 2022
May 2022
Application 13/746,079Abandoned
not computed
not computed
US 9,020,142Term ended
May 2022
May 2022
The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Dec 5, 2016
Reel 40815, frame 1
Genesys Telecommunications Laboratories, Inc., as Grantor; Echopass Corporation; Interactive Intelligence Group, Inc.; Bay Bridge Decision Technologies, Inc.Bank of America, N.A., as Collateral AgentSecurity Agreement
Dec 7, 2016
Reel 40585, frame 928
Bay Bridge Decision Technologies, Inc.Interactive Intelligence Group, Inc.Nunc Pro Tunc Assignment
Jul 1, 2018
Reel 46463, frame 839
Interactive Intelligence Group, Inc.Genesys Telecommunications Laboratories, Inc.Merger
Feb 3, 2025
Reel 70498, frame 1
Bank of America, N.A., as Resigning AgentGoldman Sachs Bank USA, as Successor AgentNotice of Succession of Security Interests at Reel/Frame 040815/0001

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

The Patent Finder CompaniesExpirationsCalculatorWatchlistPricing MethodologyCorrectionsLegalPrivacysupport@thepatentfinder.com Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) Part of 137 Finder · © 2026 137 Finder LLC · Sources cited