The Patent Finder
US

Systems and Methods for Prioritizing and Servicing Support Tickets Using a Chat Session

US 8,903,933 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Oct 5, 2021 (Bank of America, N.A.).

Term ends Jul 21, 2034 · High confidence

Filed Jul 21, 2014 as application 14/336,705 · Granted Dec 2, 2014
Base term, 20 years from filing
Today
20 years from filing
2014 2034
Clock starts
Jul 21, 2014
Term ends
Jul 21, 2034
Granted
Dec 2, 2014
base term fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
None
Terminal disclaimer
No disclaimer on this record.
3 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
2
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. All three maintenance fees are recorded paid; no more fees are due. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Jul 21, 2014, when this application, 14/336,705, was filedJul 21, 2034High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events3 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderJul 21, 2034High confidence

This family

US 8,903,933this patent
Jul 2034
Jul 2034
US 8,996,642In force
Jul 2034
Jul 2034
The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Jul 22, 2014
Reel 33360, frame 396
Bellini, Arnold, III; Brotherton, LindaConnectwise Inc.Assignment of Assignor's Interest
Sep 28, 2015
Reel 36699, frame 953
Connectwise, Inc.Connectwise IT, Inc.Change of Name
Oct 9, 2015
Reel 36765, frame 1
Connectwise IT, Inc.Connectwise.com, Inc.Assignment of Assignor's Interest
Dec 2, 2015
Reel 37190, frame 351
Connectwise.com, Inc.JPMorgan Chase Bank, N.A., as Administrative AgentSecurity Interest
Jan 6, 2016
Reel 37419, frame 221
Connectwise.com, Inc.; Connectwise, Inc.Connectwise, Inc.Merger and Change of Name
Feb 26, 2019
Reel 48447, frame 76
Connectwise, Inc.Connectwise, LLCCertificate of Conversion
Feb 28, 2019
Reel 48477, frame 819
Jpmorgan Chase Bank, N.a.Connectwise, Inc. (Successor-by-Merger with Connectwise.com, Inc.)Release of Security Interest Recorded at Reel/Frame 037190/0351
Feb 28, 2019
Reel 48477, frame 897
Jpmorgan Chase Bank, N.a.Connectwise, Inc. (Successor-by-Merger with Connectwise.com, Inc.)Release of Security Interest Recorded at Reel/Frame 037701/0825
Feb 28, 2019
Reel 48478, frame 19
Jpmorgan Chase Bank, N.a.Connectwise, Inc. (Successor-by-Merger with Connectwise.com, Inc.)Release of Security Interest Recorded at Reel/Frame 037701/0764
Mar 5, 2019
Reel 48509, frame 936
Connectwise, LLCOwl Rock Capital Corporation, as Collateral AgentSecurity Interest
Oct 5, 2021
Reel 57771, frame 4
Connectwise, LLC; Dippell & Associates, Inc.Bank Of America, N.a.Security Interest
Oct 6, 2021
Reel 57718, frame 617
Owl Rock Capital CorporationConnectwise, LLC; Continuum Managed Services Holdco, LLCRelease of Security Interest
Oct 6, 2021
reel/frame not recorded
Owl Rock Capital CorporationConnectwise, LLCRelease of Security Interest
Oct 6, 2021
reel/frame not recorded
Owl Rock Capital CorporationContinuum Managed Services Holdco, LLCRelease of Security Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

The Patent Finder CompaniesExpirationsCalculatorWatchlistPricing MethodologyCorrectionsLegalPrivacysupport@thepatentfinder.com Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) Part of 137 Finder · © 2026 137 Finder LLC · Sources cited