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US

System and Method for Replacing Hold-Time with a Call-Back in a Contact Center Environment

US 9,386,151 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Dec 23, 2025 (Alter Domus (US) LLC).

Term ends Nov 24, 2028 · Medium confidence

Why Medium: The disclaimer's references carry disclaimers of their own not yet read (US 8,774,373), so the cap could be lower.

Filed Jun 9, 2014 as application 14/299,014 · Granted Jul 5, 2016
Base term, 20 years from filing
Today
20 years from filing
2008 2028
Clock starts
Nov 24, 2008
Term ends
Nov 24, 2028
Granted
Jul 5, 2016
base term fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
No effect
Terminal disclaimer
Resolved from the filed document, referencing US 8,515,028, US 8,605,868, US 8,774,373, to Nov 24, 2028. The term already ends on or before that date, so the cap shortened nothing.
2 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
13
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. A terminal disclaimer is resolved from the filed document, and it ends no earlier than this term, so it shortens nothing. 2 of 3 maintenance fees are paid so far. Confidence: Medium. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Nov 24, 2008, when application 12/276,621, the earliest non-provisional in its chain, was filed (this one was filed Jun 9, 2014)Nov 24, 2028High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capDisclaimer resolved from the filed document (refs US 8,515,028, US 8,605,868, US 8,774,373)resolves to Nov 24, 2028, no earlier than this term, so no changeMedium confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events2 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderNov 24, 2028Medium confidence

This family

US 9,270,817In force
Mar 2030
Mar 2030
US 9,288,316In force
Aug 2031
Aug 2031
US 8,908,847In force
Jun 2029
Jun 2029
US 8,515,028In force
Apr 2031
Apr 2031
US 8,774,373In force
no later than Nov 2028
no later than Nov 2028
US 8,605,868Lapsed on the fee record
Dec 2025
Dec 2025
US 9,386,151this patent
Nov 2028
Nov 2028
US 9,014,351In force
no later than Nov 2028
no later than Nov 2028
8 of 13 applications in this family shown, earliest filings first. The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Jul 10, 2014
Reel 33282, frame 990
Berger, Shai; Bigue, Jason P.; Pultz, MichaelFoncloud, Inc.Assignment of Assignor's Interest
Jul 30, 2024
Reel 68222, frame 417
Foncloud, Inc.; Verint Systems Canada, Inc.Verint Systems Canada, Inc.Merger and Change of Name
Jul 30, 2024
Reel 68129, frame 154
Verint Systems Canada, Inc.Verint Americas Inc.Assignment of Assignor's Interest
Dec 23, 2025
Reel 74034, frame 292
Verint Americas Inc.Alter Domus (US) LLC, as Collateral AgentSecurity Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

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