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Systems and Methods for Optimizing Performance Metrics for Contact Centers

US 10,812,658 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Nov 3, 2022 (HSBC Bank USA, N.A.).

Term ends Oct 29, 2039 · High confidence

Filed Oct 29, 2019 as application 16/666,492 · Granted Oct 20, 2020
Base term, 20 years from filing
Today
20 years from filing
2019 2039
Clock starts
Oct 29, 2019
Term ends
Oct 29, 2039
Granted
Oct 20, 2020
base term fee events Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
None
Terminal disclaimer
No disclaimer on this record.
1 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
4
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. 1 of 3 maintenance fees is paid so far. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Oct 29, 2019, when this application, 16/666,492, was filedOct 29, 2039High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events1 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderOct 29, 2039High confidence

This family

US 10,812,658this patent
Oct 2039
Oct 2039
US 10,824,978In force
Oct 2039
Oct 2039
US 10,827,070In force
Oct 2039
Oct 2039
US 10,824,979In force
Oct 2039
Oct 2039
The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Feb 12, 2020
Reel 51796, frame 567
Veloso, Antonio; Pinheiro, AlexandreTalkdesk, Inc.Assignment of Assignor's Interest
Nov 3, 2022
Reel 61878, frame 34
Talkdesk, Inc.HSBC Bank USA, N.A.Security Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

The Patent Finder CompaniesExpirationsCalculatorWatchlistPricing MethodologyCorrectionsLegalPrivacysupport@thepatentfinder.com Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) Part of 137 Finder · © 2026 137 Finder LLC · Sources cited