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Method, Apparatus, and Computer-Readable Medium for Managing Concurrent Communications in a Networked Call Center

US 11,736,615 In force
OverviewFamilyAssignmentsSources & methods
Collateral for a security interest recorded Nov 3, 2022 (HSBC Bank USA, N.A.).

Term ends Jan 9, 2040 · High confidence

Filed May 7, 2021 as application 17/314,783 · Granted Aug 22, 2023
Base term, 20 years from filing
Today
20 years from filing
2020 2040
Clock starts
Jan 9, 2020
Term ends
Jan 9, 2040
Granted
Aug 22, 2023
base term Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) · how we know
None
Term adjustment
No prosecution delay on this record.
None
Terminal disclaimer
No disclaimer on this record.
0 of 3
Maintenance fees paid
Three maintenance fees fall due, at 3.5, 7.5 and 11.5 years from grant. This counts the ones the record shows paid.
5
Family applications on record here
Applications sharing this one's continuity chain whose file history this site holds. The family may have others.

This patent's term is its 20-year base term, with no adjustment for prosecution delay. 0 of 3 maintenance fees are paid so far. Confidence: High. from the record

How we calculated this date

One row per rule, each showing its own input and what it did to the date. A step we could not verify says so instead of resolving itself.
StepInputDate after this stepConfidence
Base term, 20 years from filingClock starts Jan 9, 2020, when application 16/738,576, the earliest non-provisional in its chain, was filed (this one was filed May 7, 2021)Jan 9, 2040High confidence
Continuity chainEvery parent in the chain resolvedno changeHigh confidence
Patent term adjustmentNone on fileno changeHigh confidence
Terminal disclaimer capNone on recordno cap appliedHigh confidence
Patent term extensionNone on fileno changeHigh confidence
Fee events0 of 3 maintenance fees paidIn forceHigh confidence
Computed term endThe steps above, in orderJan 9, 2040High confidence

This family

Application 16/738,576Abandoned
not computed
not computed
US 11,146,681In force
no later than Feb 2040
no later than Feb 2040
Application 16/744,397Abandoned
not computed
not computed
Application 16/744,395Abandoned
not computed
not computed
US 11,736,615this patent
Jan 2040
Jan 2040
The applications whose file history this site holds. The family may have others.

Assignments

Assignment documents as recorded at the USPTO, oldest first, with the reel and frame each was recorded at. A recorded assignment is a filed document, not a statement of current ownership, and the absence of a later one is not evidence that the last one still stands.
RecordedAssignorAssigneeConveyance
Jun 14, 2021
Reel 56527, frame 800
Stepanov, Gennadiy; Valeriano, Filipe; Lapa, Paulo; Tacon, HemersonTalkdesk, Inc.Assignment of Assignor's Interest
Nov 3, 2022
Reel 61878, frame 34
Talkdesk, Inc.HSBC Bank USA, N.A.Security Interest
Jan 24, 2024
Reel 66226, frame 834
Talkdesk, Inc.HSBC Bank USA, N.A.Security Interest

Sources

Google Patents · The patent document at USPTO · Assignment records at USPTO

USPTO account required: This application in Patent Center · USPTO's maintenance fee lookup

Maintenance fee events come from USPTO's own fee records. Its fee lookup asks for the patent number and the application number.

The Patent Finder CompaniesExpirationsCalculatorWatchlistPricing MethodologyCorrectionsLegalPrivacysupport@thepatentfinder.com Updated Nov 14, 2026 · includes USPTO assignment & status data published Nov 14, 2026 and grant & fee data published Nov 10, 2026 (weekly) Part of 137 Finder · © 2026 137 Finder LLC · Sources cited